Boatwork Assist documentation
Boatwork Assist is a managed AI agent platform built for marine businesses — dealers, yards, brokers, surveyors, and service shops. An agent works alongside your team: answering email, managing the calendar, producing documents, and following the playbook you give it, as a knowledgeable colleague would.
These pages are general documentation about the platform — how it works, how we protect your data, and the controls you keep. If you are an IT or security reviewer evaluating Boatwork Assist for your organization, this is where the questions that come up most often are answered.
What a managed agent is, where it runs, and how it connects to the tools your business already uses.
How access is granted, how credentials are protected, and how you stay in control of your data.
How customer data is governed with the AI model provider — commercial terms, no model training, minimal retention, and where data travels.
Capability limits, human supervision, and the controls that govern what an agent is allowed to do.
What agents know at the organization and agent level — and how one organization stays isolated from another.
The email, calendar, and messaging channels an agent can work across, and what each platform supports.
The short version
- You connect the accounts, and you stay the owner. An agent reaches your email, calendar, and files only through connections you approve in your own Google or Microsoft account — and you can withdraw that access at any time.
- Access is delegated and least-privilege. An agent acts only within the specific mailboxes and files you connect, never across your whole tenant.
- Credentials are encrypted and never sit on the agent. Long-lived credentials stay encrypted on our servers; the agent only ever holds a short-lived access token it fetches on demand.
- Organizations are isolated. One organization’s data and agents are walled off from every other organization on the platform.
- A human stays in control. Every agent runs under a human supervisor and an organization policy that caps what it can do.
Talk to us
Reviewing Boatwork Assist for your business or a client? We are glad to walk your IT or security team through any of this in detail. Reach us at hello@boatwork.co.